Practice information
Telehealth and Clinical Service Information
Last updated October 2026.
This page sets out the practical and clinical information you should know before starting telehealth psychology with Cerenova. You will also be asked to read and agree to a consent form in Halaxy before your first appointment.
What we provide
Cerenova’s psychologist, Liam Farrelly, is registered with the Psychology Board of Australia and provides psychological assessment and therapy to adults by secure video. Sessions run for 50+ minutes. We do not provide in-person appointments, prescribe medication, or provide crisis or emergency services.
Who telehealth suits
Telehealth is well supported by research for the common difficulties people bring to psychologists, including anxiety, depression, stress, trauma-related difficulties and relationship problems. It is not suitable for every person or situation. In particular, if you are at high risk of harming yourself or others, are experiencing acute psychosis, or need a level of support that cannot be provided by weekly video sessions, your psychologist will discuss this with you and help you access a more appropriate service.
What you need
- A private space where you will not be overheard or interrupted for the session.
- A phone, tablet or computer with a camera and microphone, and a reasonable internet connection.
- To be physically located in Australia during the session, for registration and Medicare reasons.
If the connection drops
If the video connection fails, your psychologist will try to reconnect or phone you on the number you provided. Please tell your psychologist at the start of each session where you are and how to reach you if this happens.
Confidentiality and its limits
What you discuss in session is confidential. Psychologists may be required to disclose information without your consent in limited circumstances: where there is a serious and imminent risk to your life or safety or to another person; where disclosure is required by law, for example by a subpoena or mandatory reporting obligations relating to children; or where you consent. If you are seeing us under a Mental Health Treatment Plan, your psychologist provides a written report to your GP after the initial course of sessions and at the end of treatment, as Medicare requires. Liam will explain these limits at your first session.
Emergencies and urgent support
Cerenova is not a crisis service and the practice is not monitored outside appointments. Cerenova is not a crisis service. If you or someone else is in immediate danger, call 000. For 24-hour support, call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467. You can also contact your GP, your local mental health service, or Beyond Blue on 1300 22 4636.
Records
Liam keeps clinical notes as required by the Psychology Board of Australia. Records are stored securely in Halaxy and retained for at least seven years from your last contact. See our privacy policy for how information is handled and how to request access.
Your rights
You have the right to be treated with respect, to ask questions about your treatment, to be involved in decisions about it, to decline or stop treatment at any time, and to seek a referral to a different psychologist. If you have concerns about the service you have received, please raise them with Liam or email info@cerenova.com.au. You can also contact the Australian Health Practitioner Regulation Agency (Ahpra) or the NSW Health Care Complaints Commission.