From first thought to first session.

The steps

1. 01

   Decide whether you want to use Medicare

   You can book without a referral and pay the full fee. Or you can see your GP first for a Mental Health Treatment Plan, which brings a $101.55 rebate on each $198 session ($96.45 out of pocket). Many people book their first session and get the plan in parallel; it just needs to reach us before your first rebated session. How Medicare works →

2. 02

   Get to know Liam

   Read Liam’s profile so you know how he works before you start. If you have a question first, ask.

3. 03

   Book through Halaxy

   Halaxy is the secure practice-management system Cerenova uses. Booking buttons here open Halaxy in a new tab. The link opens on the therapy appointment, so you pick from the times shown as available, enter your details and complete a short intake and consent form. The fee is shown before you confirm, and a confirmation email follows straight away.

4. 04

   Before the session

   Find somewhere private with a reasonable internet connection. A phone works; a laptop or tablet is more comfortable. Headphones help. Your video link is in your confirmation email. There’s nothing else to prepare, though some people find it useful to jot down what they want to get out of it.

5. 05

   Your first appointment

   Mostly conversation. Liam will explain confidentiality and its limits, ask what’s brought you here and what you’d like to be different, and together you’ll agree on a direction. You don’t need to tell your whole story in one go.

6. 06

   After that

   Sessions are usually weekly or fortnightly to start, then spaced out as things settle. You book each one through Halaxy at a time that suits you. If you’re on a Treatment Plan, your psychologist writes to your GP after six sessions and at the end of treatment, as Medicare requires.