Privacy Policy
Last updated: March 2026Cerenova is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).This Privacy Policy explains how we collect, use, store and disclose personal information.
1. Who we are
Cerenova provides psychology and mental health services to individuals across Australia.If you have questions about this policy or your personal information, you can contact us at:
Email: info@cerenova.com.au
Website: https://cerenova.com.au
2. What personal information we collect
We may collect personal information including:NameEmail addressPhone numberInformation you provide when contacting usInformation provided through appointment or referral formsHealth or sensitive information relevant to psychological servicesSensitive information (including health information) is only collected where necessary to provide our services.
3. How we collect personal information
We collect information when you:Submit forms on our websiteContact us by email or phoneBook an appointmentSubmit a referralComplete online intake or assessment formsInteract with our advertising or marketing campaigns (including Meta/Facebook lead forms)We may also collect limited information automatically through cookies or analytics tools.
4. How we use personal information
We use personal information to:Provide psychology and mental health servicesRespond to enquiriesManage appointments and referralsCommunicate with clients and referrersImprove our services and websiteComply with legal and professional obligations
5. Disclosure of personal information
We may disclose personal information to trusted service providers who help us operate our services, such as:Practice management software providersTelehealth platformsSecure data storage providersMarketing or analytics providersProfessional advisersThese providers are required to handle information securely and in accordance with privacy laws.
6. Data storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.Information may be stored securely using reputable technology providers and encrypted systems.
7. Access and correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate.Requests can be made by contacting us via the details above.
8. Cookies and website analytics
Our website may use cookies or analytics tools to understand how visitors use our site and improve user experience.These tools do not typically identify individuals.
9. Complaints
If you believe your privacy has been breached, please contact us first so we can investigate and respond.If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.